11.06.2013 BOOST MOBILE APPLE iPHONE 5c / 5s / 4s Training Guide
11.06.2013 Enter the equipment identifier information: Enter the ESN or MEID (for iPhones MEID can be entered in HEX format) Devices with a
11.06.2013 APPLE iPHONE 5c Programming Instructions
11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program
11.06.2013 6 Select Country or Region. 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the sele
11.06.2013 10 It may take a few minutes to activate your iPhone will appear. 11 Tap Enable Location Services. 12 Choose option to setup iPhone
11.06.2013 13 You or the Customer can now Sign In with Apple ID or Create a Free Apple ID or skip this step. 14 If you skip Apple ID Sign in or Crea
11.06.2013 16 You or the customer will be prompted to create a 4-digit Passcode or skip the step. 17 Siri options appear. Select Use Siri or Don&ap
11.06.2013 19 Select Get Started. 20 No Service or No Service appears in the upper left-hand corner of the screen. 21 A "waiting for activati
11.06.2013 23 iPhone is activated will appear. Select Dismiss. If the iPhone does not activate, ensure that the Wi-Fi network can actually connect
11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a
11.06.2013 Boost Mobile – General Training Topics REMINDER: There are NO Exclusive iPhone rate plan Discounts available for Boost Mobile similar t
11.06.2013 6 Select Country or Region then tap Next. 7 If it appears, select Connect to iTunes. 8 If a confirmation message appears, select Contin
11.06.2013 10 iTunes launches on the computer. Welcome to your New iPhone is displayed. 11 NOTE: In some cases, an error message will be displayed
11.06.2013 15 Tap Enable Location Services then tap Next. 16 If prompted, choose option to setup iPhone: If customer has not had an iPhone previo
11.06.2013 18 If you or the customer skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip, or Back to return to the p
11.06.2013 20 You will be prompted to create a 4-digit Passcode or skip the step. 21 Siri options appear. Select Use Siri or Don't use Siri, as
11.06.2013 23 Select Get Started 24 The iPhone will display Searching or No Service 25 After about a minute or so, coverage bars and the Boost icon
11.06.2013 27 Recommend the customer set up their voice mail. Select Phone then Voice Mail and follow instructions. 28 If the handset does not a
11.06.2013 CELLULAR ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or prog
11.06.2013 6 Select Country or Region. 7 Tap Use Cellular Connection 8 It may take a few minutes to activate your iPhone will appear. 9 Tap Enabl
11.06.2013 10 Choose option to setup iPhone If customer has not had an iPhone previously: o Select Set Up as New iPhone to setup If custome
11.06.2013 CUSTOMERS MUST DISABLE ACTIVATION LOCK ON APPLE PRODUCTS WITH iOS7 If a customer needs to return Apple equipment or for any service rel
11.06.2013 13 Select Agree to accept Terms and Conditions then tap Agree again. 14 You will be prompted to create a 4-digit Passcode or skip the ste
11.06.2013 15 Siri options appear. Select Use Siri or Don't use Siri, as desired. 16 At the Diagnostics screen, select either Automatically Sen
11.06.2013 19 A "waiting for activation" message may appear. Select Dismiss. 20 An "iPhone was not activated" message may appear
11.06.2013 23 Recommend the customer set up their voice mail. Select Phone then Voice Mail and follow instructions. 24 If the handset does not activ
11.06.2013 APPLE iPHONE 5s Programming Instructions
11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program
11.06.2013 6 Select Country or Region. 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the sele
11.06.2013 10 It may take a few minutes to activate your iPhone will appear. 11 Tap Enable Location Services. 12 Choose option to setup iPhone
11.06.2013 13 You or the Customer can now Sign In with Apple ID or Create a Free Apple ID or skip this step. 14 If you skip Apple ID Sign in or Crea
11.06.2013 16 Touch ID can be set up now or Later 17 You will be prompted to create a 4-digit Passcode or skip the step. 18 Siri options appear. S
11.06.2013 message to an iMessage customer. IF iMessage fails, a customer will receive an “Undelivered” error. o SOLUTION: Tap on the “Undeliv
11.06.2013 19 At the Diagnostics screen, select either Automatically Send or Don't Send. 20 Select Get Started. 21 No Service or No Service ap
11.06.2013 23 An "iPhone was not activated" message may appear. Select Try Again. If "iPhone is not Activated" error messages con
11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a
11.06.2013 6 Select Country or Region then tap Next. 7 If it appears, select Connect to iTunes. 8 If a confirmation message appears, select Contin
11.06.2013 10 iTunes launches on the computer. Welcome to your New iPhone is displayed. 11 NOTE: In some cases, an error message will be displayed
11.06.2013 14 If necessary, unlock the handset. Note: If the iPhone is at the Wi-Fi screen, click Next and then Continue when prompted to Continue w
11.06.2013 18 If you skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip, or Back to return to the previous screen a
11.06.2013 20 You will be prompted to create a 4-digit Passcode or skip the step. 21 Siri options appear. Select Use Siri or Don't use Siri, a
11.06.2013 23 Select Get Started 24 The iPhone will display Searching or No Service 25 After about a minute or so, coverage bars and the Boost icon
11.06.2013 26 The iPhone is activated and ready to use. NOTE: Depending on the available network coverage, in the upper left-hand corner, the device
11.06.2013 HANDSET INSURANCE AND APPLECARE+ Boost Mobile iPhones are also eligible for the Handset Insurance through Assurant. Below are the differen
11.06.2013 CELLULAR ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or prog
11.06.2013 6 Select Country or Region. 7 Tap Use Cellular Connection 8 It may take a few minutes to activate your iPhone will appear. 9 Tap Enabl
11.06.2013 10 Choose option to setup iPhone If customer has not had an iPhone previously: o Select Set Up as New iPhone to setup If custome
11.06.2013 13 Select Agree to accept Terms and Conditions then tap Agree again. 14 Touch ID can be set up now or Later 15 The customer will be prom
11.06.2013 16 Siri options appear. Select Use Siri or Don't use Siri, as desired. 17 At the Diagnostics screen, select either Automatically Se
11.06.2013 19 No Service or No Service appears in the upper left-hand corner of the screen. 20 A "waiting for activation" message may app
11.06.2013 23 The iPhone is activated and ready to use. NOTE: Depending on the available network coverage, in the upper left-hand corner, the device
11.06.2013
11.06.2013 APPLE iPHONE 4s Programming Instructions
11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program
11.06.2013 Phone Insurance $5 MRC Warranty support through OEM – Standard Warranty Insurance Claim @ Assurant • Lost • Stolen • Damage • Cra
11.06.2013 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the selected Wi-Fi network. 9 Once
11.06.2013 11 iPhone Activated will appear when the device has been registered on the Apple servers. NOTE: Boost Mobile iPhones do not support inte
11.06.2013 15 If you skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip or Back to return to the previous scree
11.06.2013 18 Siri options appear. Select Use Siri or Don't use Siri, as desired. 19 At the Diagnostics screen, select either Automatically Se
11.06.2013 21 The iPhone Home screen displays. Searching appears in the upper left-hand corner of the screen. 22 A "waiting for activation"
11.06.2013 25 iPhone is activated will appear. Select Dismiss. If the iPhone does not activate, ensure that the Wi-Fi network can actually connect
11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a
11.06.2013 7 If it appears, select Connect to iTunes. 8 A confirmation message appears. Select Continue. 9 Connect the iPhone via the USB cable to
11.06.2013 12 An informational message displays: There is no SIM card installed in the iPhone you are attempting to activate. Device is activated
11.06.2013 16 Tap Enable Location Services. 17 If prompted, choose option to setup iPhone If customer has not had an iPhone previously: o Sele
11.06.2013 After the Assurant Insurance selection is completed or if Assurant Insurance is not selected, then the transaction will continue through
11.06.2013 19 If you skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip or Back to return to the previous scree
11.06.2013 22 Siri options appear. Select Use Siri or Don't use Siri, as desired. 23 At the Diagnostics screen, select either Automatically Se
11.06.2013 25 The iPhone will display Searching or No Service 26 After about a minute or so, coverage bars and the Boost icon appear in the upper-le
11.06.2013 TROUBLE SHOOTING Searching/No Service Follow the steps below to troubleshoot an iPhone displaying "Searching" or "No Servic
11.06.2013 OR Send customer to nearest Apple store
11.06.2013 HOW TO INSERT A UICC / SIM CARD Step Action 1 Locate the UICC tray on the right side of the device 2 Insert the UICC/SIM eject tool (inclu
11.06.2013 HOW TO ENTER THE UICC INFO IN PORTAL DURING ACTIVATION: During activation process you will need to enter the UICC Card info into the
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