Apple 4s Manuel d'instructions

Naviguer en ligne ou télécharger Manuel d'instructions pour Téléphones mobiles Apple 4s. Apple 4s Programming instructions Manuel d'utilisatio

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11.06.2013
BOOST MOBILE
APPLE iPHONE 5c / 5s / 4s
Training Guide
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Résumé du contenu

Page 1 - 11.06.2013

11.06.2013 BOOST MOBILE APPLE iPHONE 5c / 5s / 4s Training Guide

Page 2

11.06.2013  Enter the equipment identifier information:  Enter the ESN or MEID (for iPhones MEID can be entered in HEX format)  Devices with a

Page 3

11.06.2013 APPLE iPHONE 5c Programming Instructions

Page 4

11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program

Page 5 - AppleCare+

11.06.2013 6 Select Country or Region. 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the sele

Page 6 - Phone Insurance

11.06.2013 10 It may take a few minutes to activate your iPhone will appear. 11 Tap Enable Location Services. 12 Choose option to setup iPhone 

Page 7

11.06.2013 13 You or the Customer can now Sign In with Apple ID or Create a Free Apple ID or skip this step. 14 If you skip Apple ID Sign in or Crea

Page 8

11.06.2013 16 You or the customer will be prompted to create a 4-digit Passcode or skip the step. 17 Siri options appear. Select Use Siri or Don&ap

Page 9

11.06.2013 19 Select Get Started. 20 No Service or No Service appears in the upper left-hand corner of the screen. 21 A "waiting for activati

Page 10

11.06.2013 23 iPhone is activated will appear. Select Dismiss.  If the iPhone does not activate, ensure that the Wi-Fi network can actually connect

Page 11

11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a

Page 12

11.06.2013 Boost Mobile – General Training Topics  REMINDER: There are NO Exclusive iPhone rate plan Discounts available for Boost Mobile similar t

Page 13

11.06.2013 6 Select Country or Region then tap Next. 7 If it appears, select Connect to iTunes. 8 If a confirmation message appears, select Contin

Page 14

11.06.2013 10 iTunes launches on the computer. Welcome to your New iPhone is displayed. 11 NOTE: In some cases, an error message will be displayed

Page 15

11.06.2013 15 Tap Enable Location Services then tap Next. 16 If prompted, choose option to setup iPhone:  If customer has not had an iPhone previo

Page 16

11.06.2013 18 If you or the customer skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip, or Back to return to the p

Page 17

11.06.2013 20 You will be prompted to create a 4-digit Passcode or skip the step. 21 Siri options appear. Select Use Siri or Don't use Siri, as

Page 18

11.06.2013 23 Select Get Started 24 The iPhone will display Searching or No Service 25 After about a minute or so, coverage bars and the Boost icon

Page 19

11.06.2013 27 Recommend the customer set up their voice mail.  Select Phone then Voice Mail and follow instructions. 28 If the handset does not a

Page 20

11.06.2013 CELLULAR ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or prog

Page 21

11.06.2013 6 Select Country or Region. 7 Tap Use Cellular Connection 8 It may take a few minutes to activate your iPhone will appear. 9 Tap Enabl

Page 22

11.06.2013 10 Choose option to setup iPhone  If customer has not had an iPhone previously: o Select Set Up as New iPhone to setup  If custome

Page 23

11.06.2013  CUSTOMERS MUST DISABLE ACTIVATION LOCK ON APPLE PRODUCTS WITH iOS7 If a customer needs to return Apple equipment or for any service rel

Page 24

11.06.2013 13 Select Agree to accept Terms and Conditions then tap Agree again. 14 You will be prompted to create a 4-digit Passcode or skip the ste

Page 25

11.06.2013 15 Siri options appear. Select Use Siri or Don't use Siri, as desired. 16 At the Diagnostics screen, select either Automatically Sen

Page 26

11.06.2013 19 A "waiting for activation" message may appear. Select Dismiss. 20 An "iPhone was not activated" message may appear

Page 27

11.06.2013 23 Recommend the customer set up their voice mail. Select Phone then Voice Mail and follow instructions. 24 If the handset does not activ

Page 28

11.06.2013 APPLE iPHONE 5s Programming Instructions

Page 29

11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program

Page 30

11.06.2013 6 Select Country or Region. 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the sele

Page 31

11.06.2013 10 It may take a few minutes to activate your iPhone will appear. 11 Tap Enable Location Services. 12 Choose option to setup iPhone 

Page 32

11.06.2013 13 You or the Customer can now Sign In with Apple ID or Create a Free Apple ID or skip this step. 14 If you skip Apple ID Sign in or Crea

Page 33

11.06.2013 16 Touch ID can be set up now or Later 17 You will be prompted to create a 4-digit Passcode or skip the step. 18 Siri options appear. S

Page 34

11.06.2013 message to an iMessage customer. IF iMessage fails, a customer will receive an “Undelivered” error. o SOLUTION:  Tap on the “Undeliv

Page 35

11.06.2013 19 At the Diagnostics screen, select either Automatically Send or Don't Send. 20 Select Get Started. 21 No Service or No Service ap

Page 36

11.06.2013 23 An "iPhone was not activated" message may appear. Select Try Again. If "iPhone is not Activated" error messages con

Page 37

11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a

Page 38

11.06.2013 6 Select Country or Region then tap Next. 7 If it appears, select Connect to iTunes. 8 If a confirmation message appears, select Contin

Page 39

11.06.2013 10 iTunes launches on the computer. Welcome to your New iPhone is displayed. 11 NOTE: In some cases, an error message will be displayed

Page 40

11.06.2013 14 If necessary, unlock the handset. Note: If the iPhone is at the Wi-Fi screen, click Next and then Continue when prompted to Continue w

Page 41

11.06.2013 18 If you skip Apple ID Sign in or Creation, you will receive this prompt. Select Skip to skip, or Back to return to the previous screen a

Page 42

11.06.2013 20 You will be prompted to create a 4-digit Passcode or skip the step. 21 Siri options appear. Select Use Siri or Don't use Siri, a

Page 43

11.06.2013 23 Select Get Started 24 The iPhone will display Searching or No Service 25 After about a minute or so, coverage bars and the Boost icon

Page 44

11.06.2013 26 The iPhone is activated and ready to use. NOTE: Depending on the available network coverage, in the upper left-hand corner, the device

Page 45

11.06.2013 HANDSET INSURANCE AND APPLECARE+ Boost Mobile iPhones are also eligible for the Handset Insurance through Assurant. Below are the differen

Page 46

11.06.2013 CELLULAR ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or prog

Page 47

11.06.2013 6 Select Country or Region. 7 Tap Use Cellular Connection 8 It may take a few minutes to activate your iPhone will appear. 9 Tap Enabl

Page 48

11.06.2013 10 Choose option to setup iPhone  If customer has not had an iPhone previously: o Select Set Up as New iPhone to setup  If custome

Page 49

11.06.2013 13 Select Agree to accept Terms and Conditions then tap Agree again. 14 Touch ID can be set up now or Later 15 The customer will be prom

Page 50

11.06.2013 16 Siri options appear. Select Use Siri or Don't use Siri, as desired. 17 At the Diagnostics screen, select either Automatically Se

Page 51

11.06.2013 19 No Service or No Service appears in the upper left-hand corner of the screen. 20 A "waiting for activation" message may app

Page 52

11.06.2013 23 The iPhone is activated and ready to use. NOTE: Depending on the available network coverage, in the upper left-hand corner, the device

Page 53

11.06.2013

Page 54

11.06.2013 APPLE iPHONE 4s Programming Instructions

Page 55

11.06.2013 Wi-Fi ACTIVATION AND PROGRAMMING: Follow the steps below to activate and program iPhone handsets that have never been activated or program

Page 56

11.06.2013 Phone Insurance $5 MRC Warranty support through OEM – Standard Warranty Insurance Claim @ Assurant • Lost • Stolen • Damage • Cra

Page 57

11.06.2013 7 To use Wi-Fi, tap a Wi-Fi network to connect to. 8 If necessary, enter credentials to connect to the selected Wi-Fi network. 9 Once

Page 58 - Programming Instructions

11.06.2013 11 iPhone Activated will appear when the device has been registered on the Apple servers. NOTE: Boost Mobile iPhones do not support inte

Page 59

11.06.2013 15 If you skip Apple ID Sign in or Creation, you will receive this prompt.  Select Skip to skip or Back to return to the previous scree

Page 60

11.06.2013 18 Siri options appear. Select Use Siri or Don't use Siri, as desired. 19 At the Diagnostics screen, select either Automatically Se

Page 61

11.06.2013 21 The iPhone Home screen displays. Searching appears in the upper left-hand corner of the screen. 22 A "waiting for activation"

Page 62

11.06.2013 25 iPhone is activated will appear. Select Dismiss.  If the iPhone does not activate, ensure that the Wi-Fi network can actually connect

Page 63

11.06.2013 iTUNES ACTIVATION AND PROGRAMMING: Follow the steps below to activate an iPhone handset that has never been activated or programmed with a

Page 64

11.06.2013 7 If it appears, select Connect to iTunes. 8 A confirmation message appears. Select Continue. 9 Connect the iPhone via the USB cable to

Page 65

11.06.2013 12 An informational message displays:  There is no SIM card installed in the iPhone you are attempting to activate. Device is activated

Page 66

11.06.2013 16 Tap Enable Location Services. 17 If prompted, choose option to setup iPhone  If customer has not had an iPhone previously: o Sele

Page 67

11.06.2013 After the Assurant Insurance selection is completed or if Assurant Insurance is not selected, then the transaction will continue through

Page 68

11.06.2013 19 If you skip Apple ID Sign in or Creation, you will receive this prompt.  Select Skip to skip or Back to return to the previous scree

Page 69

11.06.2013 22 Siri options appear. Select Use Siri or Don't use Siri, as desired. 23 At the Diagnostics screen, select either Automatically Se

Page 70

11.06.2013 25 The iPhone will display Searching or No Service 26 After about a minute or so, coverage bars and the Boost icon appear in the upper-le

Page 71

11.06.2013 TROUBLE SHOOTING Searching/No Service Follow the steps below to troubleshoot an iPhone displaying "Searching" or "No Servic

Page 72

11.06.2013 OR Send customer to nearest Apple store

Page 73 - TROUBLE SHOOTING

11.06.2013 HOW TO INSERT A UICC / SIM CARD Step Action 1 Locate the UICC tray on the right side of the device 2 Insert the UICC/SIM eject tool (inclu

Page 74

11.06.2013 HOW TO ENTER THE UICC INFO IN PORTAL DURING ACTIVATION:  During activation process you will need to enter the UICC Card info into the

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