Apple Mac OS X Server Print Service Administration For Version 10.4 or Later Manuel d'utilisateur télécharger pdf (Page 53)

5 Solving Problems

This chapter shows how to troubleshoot print service

problems.

Try these suggestions to solve or avoid printing problems you or your users encounter

while using print service.

Print Service Doesn’t Start

• Verify that the server’s software serial number is entered correctly and has not

expired. To check the number, open Server Admin, select the server in the Computers

& Services list, and click Overview. To enter an updated serial number, click Settings.

• Check the print service log for problem indications. Open Server Admin, select Print

in the Computers & Services list, and click Logs.

Clients Can’t Add Queue

• Make sure that print service is running. Open Server Admin and select Print in the

Computers & Services list. If the service is not running, click Start Service.

• Verify that the queue is shared correctly. SMB/CIFS is for Windows users only. LPR is a

standard protocol that users on (some) Windows computers, as well as on Macintosh,

UNIX, and other computers, can use for printing.

Users Can’t Print

• Make sure that print service is running. Open Server Admin and select Print in the

Computers & Services list. If the service is not running, click Start Service.

• Make sure the queue has been added. On Mac OS 8 or Mac OS 9 computers, use the

Chooser (for AppleTalk print queues) or Desktop Printer Utility (for LPR print queues)

to make sure the printer setup is correct. On Mac OS X, use Printer Setup Utility to

add print queues to the printer list.

• Verify that Mac OS clients have TCP/IP set up correctly.

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Apple Mac OS X Server Print Service Administration For Version 10.4 or Later Manuel d'utilisateur Page 53