Apple 4s Manuel d'instructions télécharger pdf (Page 3)

11.06.2013

 CUSTOMERS MUST DISABLE ACTIVATION LOCK ON APPLE PRODUCTS WITH iOS7

If a customer needs to return Apple equipment or for any service related requests, the customer

must disable activation lock on Apple Products with iOS7.

o Activation Lock: is automatically enabled as part of Find My iPhone in iOS7; this ties a

customer's iPhone to their Apple ID. A customer is required to enter their Apple ID and

password to delete their iCloud account, reset their device, or overwrite and restore a

device through iTunes.

Before accepting a customer's device for service or any return, exchange or buyback, the

customer MUST disable the Find My Phone Activation Lock.

 The customer is required to enter their Apple ID and password to complete these steps.

 If they do not remember their Apple ID and/or Password, they will be prompted to

recover them before completing the steps to disable the Activation Lock.

Required - How to Disable the Find My Phone Activation Lock When Customer Returns An

iPhone:

Customers must perform one of the following three methods before returning the iPhone. The

first method is the preferred method.

1. Erase All Content and Settings on the device.

 Tap Settings > General > Reset.

 Tap Erase All Content and Settings

 The device will reset.

2. Delete the iCloud account for the device via Settings > iCloud.

3. Go to www.icloud.com/find to erase the device remotely and remove it from the customer's

account.

 Following are the recommended methods to unbrick / activate the device:

 Wi-Fi

 iTunes

(Note: the prepaid iPhone 5c and 5s cannot be unbricked / activated via cellular, which is

different from iPhone 5 which can still be done over the cellular band also. This feature will be

available in future inventory or 5c and 5s iPhones).

 If using iTunes, please make sure you have updated your iTunes to the latest version 11.1

available or you will NOT be able to unbrick / activate the iPhones since this is a requirement for

ALL iPhones using iOS7.

 With iOS7 (upgrade for previous handsets and new 4s, 5c and 5s), Apple has defaulted the “Send

as SMS” setting to “off”. This could impact customers’ ability to automatically send a text

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Apple 4s Manuel d'instructions Page 3