Apple 4s Manuel d'instructions télécharger pdf (Page 73)

11.06.2013

TROUBLE SHOOTING

Searching/No Service

Follow the steps below to troubleshoot an iPhone displaying "Searching" or "No Service" instead of Boost

after activation or ESN Swap.

 Reattempt activation.

Searching or No Service will display if a customer is located in an area without network coverage or if the

customer is in a concrete / brick or steel structure.

Ask the customer to move closer to a window to improve the coverage

REPLACEMENT AND RETURNS:

• Returns:

o DOA Units: Sales Associates should follow their normal authorized returns process with

Sprint Prepaid Group of any defective units for proper approvals and credits. Dealer

should work back with their Master Agent for proper authorization and Master Agents

to follow current returns process to Brightpoint.

• Defective Unit Returns After Sale:

o Please follow your dealer store normal returns policy for returns and standard policy for

your Master Agent.

• Please direct all Warranty and AppleCare+ issues to Apple:

Apple Store

1-800-APL-CARE

www.apple.com/support/products/iphone.html

• Replacements / SWAPS:

o Units with AppleCare + (within store policy time frame and 30 days of Sale):

o Please follow your dealer store normal replacement policy for normal handset

replacements and standard policy for your Master Agent.

o After completing the SWAP, contact Care to have AppleCare+ credited out for the

defective unit.

• Units with AppleCare + (Unit post 30 days of sale):

o Please direct all Warranty and AppleCare+ issues to Apple:

1-800-APL-CARE

www.apple.com/support/products/iphone.html

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Apple 4s Manuel d'instructions Page 73