Apple Remote Desktop 2.2 Manuel d'utilisateur

Apple Remote DesktopAdministrator’s Guide Version 2.2

10 Chapter 1 Using Apple Remote Desktop You can administer client computers individually, but most ARD features can be used to manage multiple

100 Chapter 4 Interacting With Users The screens will rotate through the entire list of selected computers, a few at a time, switching every 30 sec

Chapter 4 Interacting With Users 101 To begin an interactive chat:1 Select a computer list.2 Select one or more computers in the Remote Desktop win

102 Chapter 4 Interacting With Users Viewing Attention RequestsAfter a client user sends an attention request, the ARD administrator can read the a

Chapter 4 Interacting With Users 103 Sharing a Screen With Multiple ClientsYou can share a client’s screen, or the administrator’s screen, with any

105AppendixAA ReferenceComputer Scanner IconsThe following icons appear next to the names of computers in a scanner search results list. The ico

106 Appendix A Reference ARD Status IconsThe ARD status icon appears in the menu bar of each ARD client. The status icon has several states, depend

Appendix A Reference 107 Report Field Definitions ReferenceThe following sections describe the available fields in each of the ARD reports. For inf

108 Appendix A Reference VM SizeTotal RAM SlotsDevices ATA Device CountFirewire Device CountKeyboard ConnectedMouse ConnectedOptical Drive TypeSCSI

Appendix A Reference 109 Storage ReportSleep Hard Disk Yes/NoSleep Computer Yes/NoWake for Ethernet Access Yes/NoPrinting Printer NamePrinter Shari

Chapter 1 Using Apple Remote Desktop 11 Deploying Software ARD lets you distribute software and related files to client computers from your ARD

110 Appendix A Reference Memory ReportPCI Cards ReportVolume Options Creation date UNIX GMT formatDisk Name Macintosh HDFile CountFolder CountFree

Appendix A Reference 111 FireWire Devices ReportUSB Devices ReportNetwork Interfaces ReportROM Revision Displays onlyCard RevisionCard Memory Displ

112 Appendix A Reference DNS ServerSubnet MaskIP AddressesBroadcast AddressesDNS ServersSubnet MasksNetwork Statistics Network CollisionsNetwork In

Appendix A Reference 113 Ethernet Receiver Watchdog TimeoutsEthernet Receiver Frame Too ShortEthernet Receiver Collision ErrorsEthernet Receiver PH

114 Appendix A Reference PostgreSQL Schema SampleSample list of main database schema/System/Library/CoreServices/RemoteManagement/rmdb.bundle/bin/p

Appendix A Reference 115 Sample list of table from one computer/System/Library/CoreServices/RemoteManagement/rmdb.bundle/bin/psql -U ard -c "s

12 Chapter 1 Using Apple Remote Desktop For example, you can use Apple Software Update to download an iCal update or an operating system update

Chapter 1 Using Apple Remote Desktop 13 Client computers that boot from a NetBoot image get fresh system environments every time they start up.

14 Chapter 1 Using Apple Remote Desktop Taking Inventory ARD lets you capture data describing the attributes of client computers, then generate

Chapter 1 Using Apple Remote Desktop 15 File Search Report Use the File Search report to search client systems for specific files and folders a

16 Chapter 1 Using Apple Remote Desktop Use this report to help identify reasons for network communication problems that could affect ARD. For e

Chapter 1 Using Apple Remote Desktop 17 Housekeeping ARD provides several ways to remotely control client computers for housekeeping activities,

18 Chapter 1 Using Apple Remote Desktop Locking Computer ScreensYou can lock the screens of client computers for specified durations when you don’t

Chapter 1 Using Apple Remote Desktop 19 Providing Help Desk SupportWhen a user is having trouble, ARD provides several ways to interact with the us

 Apple Computer, Inc.© 2005 Apple Computer, Inc. All rights reserved. The owner or authorized user of a valid copy of Apple Remote Desktop softwa

20 Chapter 1 Using Apple Remote Desktop Screen ControllingUse ARD to control the user’s screen in order to diagnose and hopefully fix the problem.

Chapter 1 Using Apple Remote Desktop 21 Interacting With StudentsARD helps instructors teach more efficiently by letting them interact with student

22 Chapter 1 Using Apple Remote Desktop Locking ScreensLock student screens to prevent students from using their computers when you want them to fo

Chapter 1 Using Apple Remote Desktop 23 Finding More InformationYou’ll find detailed instructions for performing the tasks highlighted in this chap

2 252 Setting UpTo use Apple Remote Desktop, install the administration software on the administrator computer first, and then install and enable

26 Chapter 2 Setting Up Network Requirements• Ethernet (recommended), AirPort, FireWire, or other network connectionSee “Setting Up the Network” on

Chapter 2 Setting Up 27 11 Copy the newly created keychain from the source computer (~/Library/Keychains/<keychain name>) to the same locatio

28 Chapter 2 Setting Up 6 Enter a Remote Desktop password and verify it.The Remote Desktop password is used to encrypt names and passwords of clien

Chapter 2 Setting Up 29 To install the client software for the first time:1 Create the custom client install package.For detailed instructions, see

3 3 Contents Preface 5 About This Book5 What Is Apple Remote Desktop? 5 Using This Guide 7 Where to Find More Information About Apple Remote D

30 Chapter 2 Setting Up To upgrade existing client software via ssh:1 Create the custom client install package.For detailed instructions, see “Crea

Chapter 2 Setting Up 31 To set administration privileges on each computer:1 On the client computer, open System Preferences and click Apple Remote

32 Chapter 2 Setting Up To uninstall client software from Jaguar:1 Open Terminal (in /Applications/Utilities).2 With root privileges (sudo or su -l

Chapter 2 Setting Up 33 To manually update the client software:1 Create the custom client install package.For detailed instructions, see “Creating

34 Chapter 2 Setting Up Upgrading Existing Client Software on Mac OS X 10.3 Using sshYou may not be able to use Apple Remote Desktop’s administrati

Chapter 2 Setting Up 35 To set administration privileges on each computer:1 On the client computer, open System Preferences and click Sharing.If ne

36 Chapter 2 Setting Up Creating a Custom Client InstallerTo install the Apple Remote Desktop client software on computers, you use the ARD adminis

Chapter 2 Setting Up 37 11 Choose whether to assign ARD administrative access privileges to specific users. Click Continue.If you choose not to ass

38 Chapter 2 Setting Up Understanding Access TypesThere are several different ways to access Apple Remote Desktop clients. Some depend on ARD setti

Chapter 2 Setting Up 39 ARD Administrative Access Using Directory ServicesYou can also grant Apple Remote Desktop administrative access without ena

4 Contents Chapter 4 93 Interacting With Users94 Controlling 97 Observing 100 Sending Messages 102 Sharing Screens Appendix A 105 Reference105 Comput

40 Chapter 2 Setting Up To enable ARD authorization by group:1 In your directory system, create two groups with the short names “ard_admin” and “ar

Chapter 2 Setting Up 41 4 Choose whether to start Remote Desktop sharing at system startup.This changes the setting found in the Sharing pane of Sy

42 Chapter 2 Setting Up 16 Choose whether to allow OpenWBEM tools to request data from the client computers.See “OpenWBEM Access” on page 44 for mo

Chapter 2 Setting Up 43 Virtual Network Computing (VNC) AccessYou can use Apple Remote Desktop to access a VNC server and view and interact with th

44 Chapter 2 Setting Up OpenWBEM AccessARD clients can respond to WBEM (Web-Based Enterprise Management) tools that request data from client comput

Chapter 2 Setting Up 45 Understanding the Remote Desktop InterfaceRemote Desktop Main WindowThe main window of Remote Desktop has a toolbar, a grou

Chapter 2 Setting Up 46 Saved Tasks ListThis is a special list maintained by ARD. It shows any tasks you have saved or have scheduled to be perform

Chapter 2 Setting Up 47 Customizing the Remote Desktop ToolbarThe Remote Desktop application has a fully customizable toolbar, which provides a qui

48 Chapter 2 Setting Up • What warnings may appear when quitting the application• A new master password• A new serial numberIn the Control/Observe

Chapter 2 Setting Up 49 If you want to use Remote Desktop from behind a NAT router to access computers beyond the NAT router, you need to set TCP a

5 Preface About This Book What Is Apple Remote Desktop? Apple Remote Desktop (ARD) is easy-to-use, powerful, open standards-based, desktop man

50 Chapter 2 Setting Up • Consider using switches instead of hubs.• If you are going through routers, ensure that you have a high Maximum Transmiss

Chapter 2 Setting Up 51 Physical Access Security• If you have stored the Remote Desktop password in your keychain, make sure the keychain is secure

52 Chapter 2 Setting Up To enable User Mode:1 Make sure you are logged in as an administrator user.2 Open Remote Desktop.3 Choose Remote Desktop &g

3 533 Administering ComputersApple Remote Desktop allows you powerful administrative control. You can manually or automatically get detailed info

54 Chapter 3 Administering Computers Finding and Adding Clients to ARD Computer ListsBefore you can audit, control, or maintain any client, you nee

Chapter 3 Administering Computers 55 5 Authenticate by providing a login name and password for an ARD administrator.The computer is now in your Mas

56 Chapter 3 Administering Computers Finding Clients by File ImportYou can import a list of computers into Apple Remote Desktop by importing a file

Chapter 3 Administering Computers 57 6 Click the Scan button.All responding clients are listed in the Remote Desktop window.Select your scanner ico

58 Chapter 3 Administering Computers Using the Task History AreaThe task history area is in the bottom half of the Remote Desktop window (see “Task

Chapter 3 Administering Computers 59 Installing by Package (pkg) and Metapackage (mpkg)You can install new software automatically and without user

6 Preface About This Book Remote Desktop Help is available using Help Viewer. To open Remote Desktop Help, choose Help > Remote Desktop Help.

60 Chapter 3 Administering Computers Installing by Using the Copy Items CommandMany applications can be installed simply by copying the application

Chapter 3 Administering Computers 61 9 Choose Interact > Control.10 Control the screen of the selected computer and complete the installation pr

62 Chapter 3 Administering Computers 5 Use ARD to set the startup disk of your client computers to the Network Install image.6 Once the clients hav

Chapter 3 Administering Computers 63 Copying FilesApple Remote Desktop makes it easy to update items (other than the system software) on one or mor

64 Chapter 3 Administering Computers To copy items to clients:1 Select a computer list.2 Select one or more computers in the Remote Desktop window.

Chapter 3 Administering Computers 65 3 Switch to the Finder.4 Locate the item you want to copy in the Finder.5 Drag the item you want to copy from

66 Chapter 3 Administering Computers 9 If you want to schedule this event for another time, or set it to repeat, click the Schedule button.See “Sch

Chapter 3 Administering Computers 67 With a saved data search, the application queries ARD’s internal database of collected system information (suc

68 Chapter 3 Administering Computers The search parameters for Apple Remote Desktop are slightly different from those used by the Finder’s Find com

Chapter 3 Administering Computers 69 5 To search using new data, select Collect New Data For Report; to search using saved data only, deselect Coll

Preface About This Book 7 Where to Find More Information About Apple Remote Desktop For additional information related to Apple Remote Desktop,

70 Chapter 3 Administering Computers Auditing HardwareYou can get a report about the hardware of any client computer. Hardware information can be a

Chapter 3 Administering Computers 71 To generate a FireWire Devices report:1 Select a computer list.2 Select one or more computers in the Remote De

72 Chapter 3 Administering Computers Network InterfacesThe Network Interfaces report gets information for all network interfaces, including inactiv

Chapter 3 Administering Computers 73 Basic information about system memory can also be found in the System Overview report, in the Computer options

74 Chapter 3 Administering Computers Testing Network ResponsivenessApple Remote Desktop can test network responsiveness between your administrator

Chapter 3 Administering Computers 75 Changing Report LayoutYou can customize report layouts for your own purposes. By default, reports include a co

76 Chapter 3 Administering Computers 2 After making your selections, click Generate Report as usual.When the report window appears, you can rearran

Chapter 3 Administering Computers 77 Using Report Windows to Work With ComputersAfter you’ve created a report, you can use it to select computers a

78 Chapter 3 Administering Computers 6 Click Delete in the report window.Alternatively, drag the items to the Trash on your desktop.7 Click OK.Empt

Chapter 3 Administering Computers 79 The list that appears shows the client’s local hard disk, a custom NetBoot server item, and a listing of all a

80 Chapter 3 Administering Computers Opening Files and FoldersApple Remote Desktop can open existing items (files, folders, and applications) on cl

Chapter 3 Administering Computers 81 4 Select the application or click Browse to find the desired application on the administrator computer.Alterna

82 Chapter 3 Administering Computers Locking a Computer ScreenApple Remote Desktop can lock a computer screen. When you lock a computer screen, no

Chapter 3 Administering Computers 83 3 Choose Interact > Unlock Screen.4 Click Unlock Screen.Logging Out the Current UserApple Remote Desktop ca

84 Chapter 3 Administering Computers Shutting Down a ComputerApple Remote Desktop can shut down a client computer. This has the same result as choo

Chapter 3 Administering Computers 85 The collection policy includes two kinds of information: system information and file system information. Syst

86 Chapter 3 Administering Computers Setting the Report Data Collection LocationTo speed up reporting, Apple Remote Desktop uses a database of clie

Chapter 3 Administering Computers 87 When you schedule an automated task, information about the scheduled task is saved on the administrator comput

88 Chapter 3 Administering Computers Editing Scheduled TasksOnce saved, a task can be changed, and all future executions of the task will reflect c

Chapter 3 Administering Computers 89 networksetupThe command-line tool networksetup is used to configure a client’s network settings. It can create

1 9 1 Using Apple Remote Desktop Apple Remote Desktop helps you keep Macintosh computers and the software running on them up to date and troub

90 Chapter 3 Administering Computers Executing Shell ScriptsShell scripts can be copied, then executed. If a script has any degree of complexity, o

Chapter 3 Administering Computers 91 To execute an AppleScript using the Send UNIX Command:This method uses the osascript command. For detailed inf

4 934 Interacting With UsersApple Remote Desktop is a powerful tool for interacting with computer users across a network. You can interact by con

94 Chapter 4 Interacting With Users ControllingApple Remote Desktop allows you to control remote computers as if you were sitting in front of them.

Chapter 4 Interacting With Users 95 Controlling ARD ClientsApple Remote Desktop (ARD) client computers can be controlled by any administrator compu

96 Chapter 4 Interacting With Users Controlling VNC ServersVirtual Network Computing (VNC) is remote control software. It allows a user at one comp

Chapter 4 Interacting With Users 97 To configure a client to accept VNC connections:1 On the client computer, open System Preferences.2 Open Remote

98 Chapter 4 Interacting With Users ARD allows you to observe multiple clients on the same screen, rotating through the list of observed computers.

Chapter 4 Interacting With Users 99 • Adjust the screen color depth from black and white to millions of colors.Shortcuts in the Multiple Screen Obs